Privacy Policy

Last updated: [DATE]

Who we are

[REPLACE] Legal entity name, business address, and contact email. Must match what you submit to Twilio for verification.

Information we collect

When you submit the form on our site, we collect the name, company, email address, and mobile phone number you provide. If you consent to SMS, we also record the date and time of that consent and the exact disclosure text shown to you at the time.

[REPLACE] Add any other collection — analytics, cookies, server logs, payment processor data.

SMS / Mobile Messaging

We do not sell, rent, or share mobile phone numbers or SMS consent information with any third party for marketing purposes. Mobile numbers collected for SMS are used solely to deliver the messages you opted in to receive, and are shared only with our messaging provider (Twilio) for the sole purpose of transmitting those messages.

If you opt in to SMS, you will receive service and account messages relating to your DeskFlow account — typically around four messages in your first month, then occasionally thereafter. Message and data rates may apply. Message frequency varies.

Reply STOP to any message to opt out at any time. Reply HELP for assistance. Consent to receive SMS is not a condition of purchasing any goods or services.

We retain your consent record — the timestamp and the disclosure text you agreed to — for as long as required to demonstrate compliance with applicable law.

How we use your information

[REPLACE] Describe the purposes: responding to enquiries, providing the support service, billing, and legal compliance.

Sharing and disclosure

Beyond the messaging provider described above, we share personal information only as described here.

[REPLACE] List your other processors — hosting, email, payment, CRM — and any legal-disclosure circumstances.

Data retention and security

[REPLACE] State how long you keep data and what safeguards you apply.

Your rights

[REPLACE] Access, correction, deletion, and opt-out rights, plus how to exercise them. Add state-specific rights (e.g. CCPA) if applicable.

Contact us

[REPLACE] Contact email and postal address for privacy enquiries.