Terms of Service
Last updated: [DATE]
Agreement
[REPLACE] Who these terms are between, and what constitutes acceptance.
The service
[REPLACE] Describe the outsourced customer support service, plan tiers, and what is included at each.
Messaging Terms
By providing your mobile number and checking the SMS consent box, you agree to receive service and account text messages from DeskFlow at that number.
- Message frequency: approximately four messages in your first month, then occasionally. Frequency varies.
- Cost: message and data rates may apply. We do not charge for messages; your carrier may.
- Opt out: reply STOP to any message at any time. You will receive one confirmation and no further messages.
- Help: reply HELP, or contact us using the details below.
- Not a condition of purchase: consent to receive SMS is never required to buy or use our services.
- Carriers: carriers are not liable for delayed or undelivered messages.
Supported carriers may change without notice. Message delivery is subject to carrier availability.
Fees and payment
[REPLACE] Billing cycle, payment terms, late payment, and cancellation/refund policy.
Client responsibilities
[REPLACE] What clients must provide — access, accurate information, acceptable use.
Confidentiality
[REPLACE] How each party handles the other's confidential information.
Term and termination
[REPLACE] Notice periods and what happens to data on termination.
Warranties, liability, and indemnity
[REPLACE] Get these from counsel — liability caps and disclaimers are the sections that matter most if something goes wrong.
Governing law
[REPLACE] Which state's law governs and where disputes are resolved.
Contact
[REPLACE] Contact email and postal address.